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Policies and Etiquettes


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We want your experience with TruBliss Wellness & Beauty Spa to be the best it can be!

We’ve included some commonly asked questions and Spa Policies below…


Arrival Time

Please arrive 15 to 20 minutes before the time of your appointment. If you are a new client, you will need to complete a Client Consent Form. You can also take a few moments to relax in our Tranquillity Lounge and enjoy some refreshments before your service.  Complimentary apples and snacks are offered. Please check for any allergies before enjoying the refreshments provided (our snacks may contain peanuts and nuts).

Physical Contraindications that may prevent you from enjoying a treatment



Recent surgery

Physical ailments such as epilepsy, cancer, diabetes, cardiac problems.

If you are affected by any of the conditions above you should consult your physician before visiting TruBliss. Please advise our your service provider before your treatment begins, and please inform us when booking your appointment.

Your Health & Safety 

With the new cannabis act in effect October 17, 2018, we ask clients to refrain from consuming anything that may impair your pain tolerance or judgement before any massage or medical procedure. As with the alcohol and other substances if the therapist believes you are incapable of giving proper consent it is their standard of practice that the treatment shouldn’t take place.

Your Health and Safety continues to be our top priority. All treatment rooms and high traffic areas are sanitized and disinfected thoroughly and with medical grade products.

Will I have to undress completely for my treatment?

Your comfort level is most important.

Depending upon the treatment you are receiving;

Only leave your underwear on (ladies remove your bra).

You will be draped with towels during your treatments except for the areas that are being treated.

You will receive disposable underwear for body treatments.

Our staff is professionally trained to accommodate your privacy.


Tipping is never expected, and always appreciated.

Important Notes

TruBliss welcomes persons 16 years of age and older. Any guests under 16 years of age require adult supervision and consent to receive treatments. Minimum age is 12 years.

We always advocate that you give feedback to your service provider. We want you to be comfortable so please advise us if there is anything that we can improve upon to make your visit even better.

For your comfort we recommend you allow an hour between your last meal and your treatments. We also suggest you avoid coffee or alcohol prior to any spa treatments.

Free parking is available. Our plaza does get fairly busy; remember to arrive early in case it takes a few extra minutes to park your car.

Booking Appointment

We require a valid credit card number at time of booking. You may pay however you wish when you arrive. Your credit card on file, will only be charged for a Cancellation / Rescheduling (as per our Cancellation Policy, or “No Show”

Cancellation/ Late Arrival Policy

We require a minimum of 48 hours advance notice for the cancellation or rescheduling of appointments

A fee of $50 will be charged for cancellations less than the minimum time permitted.

Please keep in mind that if you arrive late, the duration of the treatment might be shortened so the next guest may begin on time.

Gift Cards

TruBliss Gift Cards are the perfect Health, Wellness or Beauty Gift for your friends and loved ones.

They never expire and may be used at any time, by appointment.

The card must be presented at the time of redemption. The card is not valid toward the purchase of another gift card.

The card is not reimbursable, redeemable for cash and not applicable to a credit card account. The card is not replaceable if lost, stolen or destroyed. All prices and services are subject to change

Refund Policy

Gift cards sales are final.

Special Promotional Packages and services purchased are non-fundable.

Skin Care Products: Due to hygienic reasons there will be neither refunds nor exchanges on retail product sales. Exceptions will be made in case of manufacturing defects duly supported.

Way Spa & Spa Finder

We gladly accept all Way Spa & Spa Finder Gift Cards and Certificates towards our Regular Priced Services. Please bring a copy of your gift card/certificate in order to redeem towards your visit, as we need the physical copy and the gift card number to honour it.

We do not accept Way Spa or Spa Finder towards any of our Products, Specials, Spa Packages or Discounted Services.

When redeeming the Way Spa Gift Card/Certificate we will redeem it fully and if there is any remaining balance we will add the remaining balance on your Client file you to use towards your next visit.

If you have any questions, or need clarification on any points, Please reach out to us as we are here for you and happy to assist.

We look forward to Welcoming You!

I’ve been getting massages for over 15 years and this was by far the best deep tissue massage I’ve received. Their RMT (Welbit) was amazing, focused on the right spots and gave me great suggestions for relieving muscle tension. Moreover, their staff is welcoming and professional. Will definitely go back

Steevens Audige


LOVE LOVE LOVE this spa! I have been going to TruBliss for almost a year. The 90 minute Eminence Facial and 90 minute Coconut Body Scrub is the best. Highly recommend Katriena. Rosemary is a gem. This place is clean, inviting and has a calming atmosphere. Great service and staff. I would highly recommend TruBliss to anyone. Great experience.

Anna Fuci


I am so happy I found this spa!! It is a complete gem: the receptionists are amazing and extremely caring and friendly; the place is so relaxing and incredibly clean and welcoming; and my spa therapist: Katerina, is top-notch!! Forget going to other spas- hands down: his place is it!!

I have already booked another facial and massage, and TruBliss is my go-to spa from now on!!

Helen Chow


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